In the event that you receive a damaged item, please contact our Customer Service team right away so we can send you a replacement as soon as possible (obviously the item will still need to be in stock). Our Customer Service team would be delighted to help you with your enquiries and they can be reached on the following number: 00800 46362 537(your call is toll free from any landline). If you’d rather return the item, call us so that we can make sure you don’t have to pay for return shipping.
If an item proves to be defective in workmanship or materials within 14 days, our Customer Service team will be happy to assist you. This applies only to normal wear and does not apply to misuse, accidental damage or a change of heart. Before contacting Customer Service, please make sure you have your order number ready – you can find your order number by logging in to your Dockers.com account. It will also be of great benefit to the efficiency of the process if you can clearly describe the damage or defect.